When it comes to payroll, trust matters.
At ICE Pay, we know that businesses rely on us to deliver one of the most essential functions of their operation, paying their people accurately and on time, every time. But rather than just tell you how we’re doing, we recently asked our clients directly.
Here’s what they had to say.
100% Would Recommend ICE Pay
Every respondent said they would recommend ICE Pay to another business, a statistic we’re incredibly proud of. It’s a powerful vote of confidence and a reflection of the dedication of our team.
What Clients Value Most
Clients highlighted three key areas where ICE Pay excels:
Expertise & Reliability
“The expertise of the team gives us great peace of mind.”
“Fast, knowledgeable, and reliable — your system works really well for us.”
Responsive Support
“We rely heavily on ICE, and you are always able to solve our queries in a prompt and professional manner”
“Dearan Boyle has been extremely helpful and supportive throughout.”
Accurate & Compliant Processing
With ever-changing regulations and Revenue requirements, clients appreciate that compliance is one less thing to worry about.
“Always very accurate, excellent payroll knowledge, great support and very responsive to all my questions”
What to look for when choosing your Payroll Partner:
1. Compliance Expertise
A partner who keeps up with Revenue requirements, PAYE Modernisation, auto-enrolment, and statutory updates.
We stay ahead of regulatory changes so you don’t have to, giving you confidence that your payroll is accurate and fully compliant.
2. Specialist Knowledge
A provider that understands the specific challenges of your industry, whether that’s shift work, union rules, or seasonal demands.
With experience across multiple sectors (including healthcare, manufacturing, and education), we adapt to each client’s unique setup.
3. Dedicated Support
Not just software support, but real people who understand your business and are there when you need them.
Support was one of the most highly rated areas in our survey. Many clients praised the ICE Pay team for their exceptional support.
4. Security & Data Protection
Strong systems to safeguard employee data and ensure GDPR compliance.
We use secure platforms and strict access controls, and continuously audit our processes. Security is built into everything we do.
5. Scalability
A payroll partner who can grow with you, whether you’re hiring one or fifty new people.
Our service is designed to scale with your team, without sacrificing personal support.
6. Transparent Pricing
No hidden costs. A clear breakdown of what’s included in your monthly fee.
Our clients value the clarity and predictability of our service. You’ll always know what you’re paying for and what’s included.
7. Proven Satisfaction
A strong reputation, client testimonials, and word-of-mouth referrals.
100% of clients surveyed said they would recommend us.
Thinking About Switching Payroll Provider?
If your current provider isn’t hitting these marks or if you’re handling it in-house and feeling the pressure, it might be time to reassess.
Let’s talk.
Reach out for a quick, no-pressure review, or download our free guide:
In-House vs Outsourced Payroll – What’s Best for Your Business? What’s Best for Your Business?
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